About Us

Who we are?

Sustenance Healthcare is a pre-eminent care company equipped with supremely competent and devoted staff to provide exceptional quality care while maintaining all the fundamental standards. We at Sustenance Healthcare have the interests of clients at our core. We are well known for turning lives around, leaving lasting moments with our “irresistible smiles”.
Sustenance Healthcare is a “ray of sunshine”, we pride ourselves with improving the lives and well-being of everyone we care for. Some of our speciality care services is looking after clients with Dementia or Alzheimer.
We provide the services of highest calibre trained and qualified health and social care staff that include Registered nurses, Consultants, Senior care assistants, Health & Social care assistants and Support workers for both public and private sectors. Through experiences and training our staff have the skills required to deal with needs to those with learning disabilities, mental health needs, physical disability, brain injury, challenging behaviour, and other age-related conditions, enabling us to fill a magnitude of vacancies nationwide.
At Sustenance Healthcare we vaunt ourselves on matching the right candidate for the right job. We offer extensive services to public & private hospitals, nursing homes, residential homes, charities, local authorities, GP surgeries, Hospices, private clinics, specialist care centres, prisons, and other healthcare clients.

Our Vision

Sustenance Healthcare aims to be an extraordinary Healthcare provider by delivering top-notch care service and staffing solutions to all our clients achieving only the best possible outcomes with our “irresistible smiles”.

Our Approach

At Sustenance Healthcare our services are tailor-made to meet individual needs and preferences according to personalised desires, delivered with highest quality health and social care. Sustenance Healthcare has an enviable reputation for providing exceptionally high standard care. We have earned this through our uncompromisingly consistent high standards of commitment to furnishing our clients with our “irresistible smiles”, professional, compassionate, and dignified care.
Our rigorous recruitment and selection programme, focuses on comprehensive on-going staff training and development to ensure quality care fundamental standards are met always. Our specialised training programmes equip our staff to provide specialised health and social care and handle unique challenges efficiently.

Our Mission

Sustenance Healthcare Company’s objectives are as follows.

To provide exceptional service enhancing the lives and well-being of every individual with our “irresistible smiles”, a friendly companionship to a heartfelt and respectful person-centred care.

To supply competent, experienced, professional, and devoted staff who are appropriately trained to suit the needs of our clients.

To provide continuity of care wherever possible maintaining all the fundamental standards.

Core Values

Sustenance Healthcare has developed a set of values running throughout our care services, recruitment, and training & development processes. Our core values are woven into our training, meetings, supervisions, and appraisals.

Dignity & respect

At Sustenance Healthcare every individual that we meet is treated with dignity and respect, regardless of whether they are our client, staff, or partners. We respect our clients’ desired privacy and choices, treating everyone with dignity. We seek to understand and promote their priorities, needs, abilities and limits. We treat everyone as equals, aiming to support and empower individuals to remain independent and involved in the community. With this approach we learn the values, different needs, aspirations, and priorities that we need to take into consideration when coordinating and delivering our services.

Personalisation

At Sustenance Healthcare we value each of our clients and we approach them as an individual meeting all their needs and preferences accordingly through our compassionate care combined with humanity and kindness. We take time and listen to our clients, treating them with respect and empathy as we believe everyone want to be listened to. Instead of giving instructions and advice we encourage our clients to clarify their own goals and priorities, working together to identify their individual help they need.

Effective communication

At Sustenance Healthcare we value effective communication and consider our communication to be effective by delivering our messages in a timely manner ensuring that they are clear, consistent, transparent as well as accessible and inclusive. We are very considerate with our communication considering that some people may have difficulties in understanding information provided due to language barriers, limited literacy, physical conditions like brain damage or age. Through our effective communication in our healthcare services, we can achieve our desired goals by exchanging clear information and instructions on care needs, providing direct or indirect emotional support to everyone, and developing positive relationships.

Safety First

Sustenance Healthcare assesses the risks to our clients’ health and safety before commencing and continuously during care. We only provide competent, qualified, skilled, and experienced staff to always keep our clients safe. We also ensure that your environment is suitable and kept clean and all equipment used is secure, maintained and used properly for the safety of both our clients and staff. We abide by all the health & safety regulation updates to always keep everyone safe.

Reliable & Consistent

At Sustenance Healthcare the care we provide is vital to everyone and we ensure that it is delivered in a timely manner. We provide suitably qualified, competent, and experienced staff who are reliable and consistent. Our staff are friendly, cheerful, approachable and respond with “irresistible smiles” brightening the days and lighten the moods of our clients.

Well-being

At Sustenance Healthcare it is vital to us to develop good nutritional knowledge and interpersonal skills to enable provision of holistic quality care towards our clients. Wellbeing of our clients is very important to us, and we ensure that our clients receive adequate amounts of nutrition and hydration which is a fundamental aspect of holistic care. We acknowledge that nutrition is basic human need and is very essential for general well-being.

Safeguarding

At Sustenance Healthcare we have strong recruitment procedures in place and carry out all relevant checks like applicants’ criminal records and work history. We employ staff who can provide care and treatment appropriate to their role and have experience or training to safeguard everyone. We have measures in place to regularly check all our staff from the baseline to the highest level throughout their employment starting from the recruitment process. We do not tolerate any abuse, and no one should suffer any form of abuse or improper treatment while receiving or providing care.

Duty of candour

At Sustenance Healthcare we are open and transparent with all our service deliveries. We communicate effectively with honesty indicating clearly what we can offer and what we are not able to deliver. We do inform our clients in a timely manner with full details, provide support and apologies if something goes wrong. We work hard to provide the highest quality service and we learn from things that go wrong. We always make necessary appropriate changes to our services and operations to maintain our high standards. We train our staff to be responsible and develop them to have the courage to speak out if something goes wrong.

Consent

At sustenance Healthcare we are mindful of our clients’ autonomy and involvement in the decision-making process and understand their rights. We gain consent before carrying out our tasks. We foster the spirit of telling the truth and a culture of humility, openness, and honesty, where staff communicate clearly and openly with clients, relatives, and guardians.

Testimonials

Sustenance Healthcare values clients’ feedback as we get to learn and understand our client’s language and what matters to them so we can start to speak the same language. Which helps us to have a connection with our clients, leading them to recognising that we deliver services that meet their needs.

Accreditations & Awards

At Sustenance Healthcare we go through accreditations to ensure compliance with standards and regulations, as well as assuring our clients, families, regulators, and commissioners that high quality services are delivered by competent staff in a safe environment. We embark on this journey of quality to enhance and improve performance, client experience and outcomes.