Q: What to expect from our care agency?
A: Some of the things you can expect from our care agency include:
• Our staff will make the service user feel protected and safe.
• Our service users’ human rights and dignity are respected.
• We have plenty of staff on hand to provide a reliable, non-rushed service.
• Our service user will be informed if their agency worker needs to change at short notice.
• Our service users are protected from any harassment, bullying, harm or abuse.
• In the event of an accident, we manage it swiftly and openly

Q: Can I have a Carer that lives with me 24/7?
A: Yes, our live-in care service means you have a carer in your home 24/7.

Q: Do you care for mental health issues such as Dementia?
A: Yes, we care for individuals with all types of mental health needs.

Q: What happens if my Carer is on holiday or sick?
A: We always ensure all carers on planned on unplanned leave are covered, so you will not be left without the care you need.

Q: Can I change my care plan if my needs change?
A: Yes, we understand care needs change over time, so we will always adapt your care to suit you.

Q: Can my family or friends be involved in the decision I make?
A: Yes, we do encourage keeping close family and friends involved in your care process and we will always take your lead on how you want to approach your decision-making.